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SMBC Group's non-financial digital service initiatives powered by SMBC
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Since the pandemic started, customer contact has shifted more and more from offline (physical stores) to online (web, apps, etc.) In this context, customer support DX is becoming increasingly important to turn customer contact that isn't face-to-face into an equivalent opportunity.
In this session we will introduce case studies of regional banks that have used Helpfeel to realize customer support DX, improve customer satisfaction, and enhance operational efficiency.
GMS is a global startup that offers FinTech services focused on financial inclusion. Our services create opportunities for hardworking individuals to access auto loans in four different countries, including Japan. We have partnered with approximately 20 financial institutions to address both national and regional challenges. Over the past three years, we have generated 20,000 auto loan applications in Japan.
During this session, we will present our previous case studies and discuss our collaborations with financial institutions. Additionally, we will delve into our data-driven approach to promoting financial inclusion."
Since the pandemic started, customer contact has shifted more and more from offline (physical stores) to online (web, apps, etc.) In this context, customer support DX is becoming increasingly important to turn customer contact that isn't face-to-face into an equivalent opportunity.
In this session we will introduce case studies of regional banks that have used Helpfeel to realize customer support DX, improve customer satisfaction, and enhance operational efficiency.
Among the SoftBank Corp. group companies, our company Leadinx, which is responsible for InsurTech business, is working to improve the value of insurance services and to make insurance services even easier to use and more reliable than they are now. In order to provide customers with an unprecedented UX, the power of digital is indispensable. We will introduce the digital value that Leadinx provides and the new UX of insurance that can be realized through that value, based on case studies.
This session consists of two parts showing SMBC Group's initiatives for non-financial digital services. The first part introduces the DX promotion of regional financial institutions using SMBC CLOUDSIGN. The second part shows our efforts to support decarbonization of financial institutions in a dialogue between partner companies Parsefoni and Allganize Japan.
Masatoshi joined dacadoo Japan in April 2021 and is currently in charge of Business Development in Japan.
After graduating from university, he joined a Japanese securities company. He then moved to an Australian IT venture company, where he oversaw sales, implementation, and customer support for financial accounting systems.
In 2000, he moved to the financial division at PwC Japan. He has consistently worked with financial institution clients at several foreign and IT consulting firms, helping them formulate IT strategies, support business reforms, and assist in the integration of financial solutions.
Established Global Mobility Service Inc. in 2013 to provide financial inclusion FinTech services. At the G20, GMS was selected as an "International Business Case that Contributes to Sustainable and Inclusive Growth".
With the aim of creating human-like software, we developed an intellectual production application "paper copi" and recorded sales of billons. After completing the master's program at Keio University Graduate School of Media and Governance, he moved to the United States in 2007 to establish Nota Inc., developing apps and the web for the world.Engaged in application and web development in the global market and succeeded in business. The current overseas sales ratio is over 30%. 2003 IPA Unexplored Software Creation Project Super Creator certification.
CEO of TRUSTDOCK Inc.
He is the founder of KYC as a Service, a suite of digital identity and eKYC APIs that comply with various regulations.
He is a frequent speaker and lecturer in the field of KYC and digital identity at events sponsored by the Ministry of Economy, Trade and Industry, the Financial Services Agency, and the Bank of Japan.
Graduated from the Department of Mathematics, Faculty of Science and Engineering, Waseda University, and completed the Financial Strategy Course (MBA), Graduate School of International Corporate Strategy, Hitotsubashi University.
After working as a corporation at a major commercial bank, he was in charge of credit risk model/AI development and solution planning and development for banks at The Risk Data Bank of Japan, Ltd. In recent years, he has been engaged in the development and provision of account information dynamic analysis solutions.
Participated in 2020 G.U.Labs.
Co-authors: “Era of SME Rating Acquisition”, “Artificial Intelligence and Bank Management” (Financial and Financial Situation Study Group)
Jumpei Miwa joined Recruit Co., Ltd. in 2021 and engages in finance-related SaaS business. Along with this, he runs the research firm, Kunitachi Liberal Arts Inc as its CEO. Before this, he served for the financial regulators and supervisors in Financial Services Agency Japan (JFSA). He has undertaken senior roles in JFSA, such as Assistant Commissioner for Innovation and Sustainable Finance, and Director, FinTech and Innovation Office etc. He also engages in Director, FinTech Association, an initial contributor of BGIN, a member of CGTF, a lecturer of Graduate School of Tokyo Tech and Independent Executive at the insurance startup. He started his profession with J-EXIM (currently reorganized as JBIC) in 1999.
Joined Sumitomo Mitsui Banking Corporation in 1996.
I have experience in corporate sales and planning in Japan and the U.S. Currently in the Digital Strategy Department, mainly responsible for SMBC Group's digital strategy for corporate clients and growth strategy of digital subsidiaries.
Country Manager of Persefoni Japan. Prior to joining Persefoni, I spent over 25 years at Apple, Microsoft, Dell, and NTT, where I launched and grew various new businesses,as a leader in global IT comapanies. At Apple, I served as Country Manager of Apple Pay Japan & Korea, Director of iPhone Japan, and General Manager of Corporate Planning Division.
Head of Business Development at Allganize Japan. Member of the Japanese and New York bar association.
While studying abroad in Silicon Valley in 2020, I met Allganize Japan and discovered the unlimited potential of AI that understands natural language and joined Allganize Japan. Since then, I have been engaged in product development work to improve business efficiency and automation in various areas related to legal reform, while leveraging my background in the legal field.